Delete your account
or just your data.

Send a request without the app

1. Choose one of the email links on this page. It opens a draft in your email app; you must send the email to submit the request.
2. Send it from the email address registered to your BioGo account to lennikrempe@gmail.com.
3. Clearly state whether to delete your account or keep it and delete data. For a data-only request, list what to remove.
4. BioGo will verify account ownership, clarify the scope if necessary, and confirm when the request is completed. Never send your password.

If no email app opens, compose the message yourself using the address above. Use “Delete my BioGo account” for account deletion, or “Delete my BioGo data — keep my account” for data-only deletion. If you cannot access your registered email, contact the same address for help verifying ownership.

Keep my account and delete selected data

You can request one category, several categories, or all of the data listed below. Edit the draft to describe your choice. These requests do not delete your account.

For a particular photo or progress item, describe it in your email. Do not attach extra personal data unless needed to identify the item.

Delete your account in the app

1. Open Profile → Settings → Account → Delete account.
2. Enter your password in the app.
3. Confirm the deletion.

If the option is unavailable in your app version, use the email request above.

What is deleted?

Account deletion removes: your account name and email, password hash, sign-in tokens and sessions, synchronized progress, BioDex collection, quiz and gameplay/capture records, cloud photos and their metadata, and saved country/city from the active BioGo service.

Data-only deletion removes: the categories you requested. The account name, email and password hash remain, together with any data you did not ask to remove.

Uninstalling BioGo does not by itself delete server data. Copies on your devices or photos saved to your device library may need to be removed separately. To prevent old progress or location being shared again, sign out on other devices and turn off approximate-location sharing while your request is handled; BioGo can help you reset local copies before you sign back in.